Shipping, Returns, and Repairs
RETURNS
Due to the nature of our products we are unable to issue returns or exchanges of any kind.
REPAIR POLICY
We offer complimentary repair service for any item purchased from sandyhyun.com within 6 months from the purchase date. Please include your receipt as proof of the original date the product was bought. If you do not have the original receipt, a $35.00 fee will be charged for the repair. For repairs on products over 6 months old from the date of purchase, a standard $35.00 charge will be assessed to your credit card. For single earring replacements please contact sandyh@gmail.com for current pricing. Please allow 2-4 weeks for the repair to be returned. Your piece will be shipped via UPS or USPS unless you specify otherwise. An email notification will go out once the package has left the warehouse. We are not able to repair pieces bought at other retailer locations, please bring the item in question to the store from which your purchased it. We work directly with all of our retail partners to support their efforts with customers.
SHIPPING
Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email within 2-4 business days.
DOMESTIC SHIPMENTS: Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday. We ship within the USA via UPS and USPS. All orders include delivery confirmation. We highly recommend signature confirmation for all orders shipped to commercial and residential addresses. We are not responsible for lost or stolen packages or packages delayed by UPS or USPS.
INTERNATIONAL SHIPMENTS: For international purchases, we ship via UPS and USPS. Shipping through these agencies allows both tracking and signature confirmation. Please note that customs fees and any taxes associated with your purchases are the responsibility of the customer.
Terms & Conditions
Sandy Hyun Jewelry is dedicated to providing our customers with a the best level of service possible. Please see below for any questions you may have or the ways in which we can assist you.
Orders Not Fulfilled
Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution or just a cancellation. Additionally, we reserve the right to not fulfill any order of an item listed in error.
Conditions of Use
By visiting or using the Sandy Hyun Jewelry website, you agree to the following terms and conditions:
All elements of this site are the exclusive property of Sandy Hyun Jewelry, or our vendors, and are fully protected by United States and international copyright laws, including logos, texts, images, artwork, intellectual property and pictures, as well as navigational buttons, considered separately or as part of the web site. This site is protected by copyright and applicable trade dress.
Any use of our web site for purposes other than personal and strictly non commercial, except when related to placing an order on our site, is prohibited without the explicit written consent of Sandy Hyun Jewelry, Linking or reproducing any element of our web site is prohibited without prior consent from Sandy Hyun Jewelry.
We strive to provide only accurate information on our web site. However, errors — whether human or technological — can happen in the form of omissions, inaccuracies relating to pricing or availability, or incomplete information. Sandyhyun.com reserves the right to correct omissions, errors or inaccuracies at any time, including after an order has been placed. We sincerely apologize for any inconvenience we could cause.
The above is subject to all laws in effect. With regard to violation of our intellectual property rights as detailed above, we reserve the right to seek relief in any State or Federal jurisdiction. The terms and conditions of this legal notice may change without prior notice.
Photography- Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
Please review our other policies, such as our privacy, posted on this site. These policies also govern your visit to sandyhyun.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
